Melbourne Lockdown Update: We are still open for Click and Collect and Flower Delivery

Frequently Asked Questions

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Delivering Flowers

Can I get same-day delivery?

Yes, you can get flowers delivered the same day. Please order by 12 noon for same-day delivery. If you want flowers rushed over, please give us a call on (03) 9813 1916. We will try our best to accommodate your specific requests.

What are your delivery procedures during COVID?

To make sure everyone stays safe, we will try our best to minimise contact through the following procedures:
• drivers will not be required to collect signatures on delivery
• drivers will knock on the door and leave the delivery at the doorstep in order to avoid close contact where possible and if deemed safe by the driver to do so
• drivers delivering to businesses will leave deliveries with reception where possible
• some drivers (at their discretion) may wear face masks and/or gloves
• drivers coming onto our premises are using hand sanitiser
• florists are wearing masks, practising social distancing and hygiene best-practices to stay safe

What areas to you deliver to?

We deliver locally as well as most suburbs in Melbourne. Please visit our suburb delivery list to find out more.

What time will my flowers arrive?

Flowers are delivered between 9am and 5pm to business addresses and between 9am and 7pm to residential addresses. Drivers pick up at various times in the day. We cannot guarantee specific delivery times, though we do offer an express option for some suburbs. Express delivery may incur an extra charge. Please give us a call to discuss. Ph (03) 9813 1916.

How do I determine the status of my order?

If you would like to know if the flowers have been delivered, please give us a call on (03) 9813 1916 or email info@camberwellflorist.com. We can let you know the time the flowers were delivered and send you an image as proof of delivery.

Can I pick a delivery time?

We may be able to deliver your flowers at a specific time. It will depend on the amount of notice you give us and the distance of the delivery location. We try to accommodate your specific request, just give us a call to discuss. Phone (03) 9813 1916.

What day will my flowers order arrive?

Your order will be delivered on the date you specify when placing an order, providing there are no delivery problems. If the address is incorrect, there is no one available to accept delivery, or there is nowhere safe to leave the delivery we may experience problems delivering flowers on the date you have specified.

Can flowers be delivered the same day?

Most definitely! Just place your order by 12 noon and your flower order will arrive the same day. However, some suburbs may require an earlier cut off time due to distance.

Can I arrange a specific delivery time?

To arrange a specific delivery time, for example, first thing in the morning or late afternoon please, give us a call on (03) 9813 1916, or leave your request when placing your order online. We will try our best to have your flower order delivered at the time you need. Specific time delivery is available within a 5km Camberwell radius.

Can you deliver to a funeral service at a specific time?

Yes, we can. Please give us a call on (03) 9813 1916 to discuss. Please allow us some time to prepare your order to allow us to deliver at a specific time.

What type of delivery method do you use?

Delivery of flowers is carried out either by one of our team members, or specialist couriers with climate-controlled vehicles for our deliveries. Each delivery is carefully hand-delivered to your recipient’s door or place of business.

How can I ensure my order is successfully delivered?

To make sure your flowers are delivered, please provide as much relevant information as possible. To ensure prompt delivery, we need to know, for example, flat numbers, business name (if applicable), hospital name with room number and ward name. When placing your order online there is a section for you to add any special instructions. For example, “please enter from the side gate”, or “the recipient can’t move quickly, please be patient,” or, “please call the recipient to arrange a suitable delivery time”.

What delivery options do I have?

We understand that sometimes you want your flower order to arrive a specific time. We always try our best to ensure your flowers are delivered when you want. Please call (03) 9813 1916 and we will try to help with your personal request.

How are shipping and delivery charges calculated?

Delivery is calculated by the distance and amount of time it takes to deliver, and also if the delivery service will require the use of a car, van or walk-over.
Express
If you need your flowers to be delivered urgently, please give us a call to discuss. We will try to accommodate your specific request. An extra charge may apply for express deliveries. Phone (03) 9813 1916.
Standard
Standard deliveries will arrive between 9am and 5pm to business addresses and between 9am and 7pm to residential addresses. Orders should be placed by 12noon for same day delivery to most metro Melbourne areas. If you want to confirm your flowers can be delivered same day, please call (03) 98131916 and speak with one of our flower stylist team members.

How much does delivery cost?

Standard
Delivery charges depend on which suburb/area of Melbourne your order will be sent to. To find the charges for your delivery suburb please visit our deliveries page.
Express
There may be an additional surcharge to have your flowers delivered fast. Please give us a call on (03) 9813 1916 and we will try our best to help.

My suburb isn’t listed, can you deliver there?

If your suburb is not listed, we may still offer delivery to that area, please give us a call on (03) 98131916 to find out more.

Can you guarantee delivery on a specific date?

Yes, we will deliver your order on your specified date. You can choose the date during checkout. Delivery usually goes smoothly when provided the address given is correct, the recipient is available to accept delivery, and there is somewhere safe to leave the gift.

Do you deliver on Saturdays and Sundays?

Yes, we can deliver your flower order on a Sunday, provided it is in a 5km radius from Camberwell. You can choose the delivery date when placing your order online, or you can give us a call on (03) 98131916. Please ensure that you have the correct address, there is free access to the front door and there is some place safe to leave the flowers if no one is home. If you think there may be some issues with safe delivery, please provide the recipient’s phone number.

Do you deliver on public holidays?

Yes, we can arrange a delivery of flowers on public holiday, provided the delivery is within a 5km radius of Camberwell. A surcharge may apply for a flower delivery on a Public Holiday. Please give us a call on (03) 9813 1916 to discuss.

What happens if the recipient isn’t there when the flowers are delivered?

Residential Addresses
The driver is instructed to leave the flowers safe, and in the shade, if there is no one home to receive them. If there is no safe place, we will attempt to contact you or the recipient (if you have left us instructions to do so) to receive further instructions. Should a re-delivery or re-direction be necessary we will need to charge a re-delivery fee equal to the standard delivery charge for the suburb of re-delivery.
Business/Hospital Addresses
The driver will leave the flowers with reception, mailroom or co-worker, if accepted. If we have been advised that the recipient is not at the specified location because they have left for the day or checked-out, we will attempt to contact you to make alternative arrangements. If we are unable to make contact, the flowers may have to be returned to the store. If the flowers are in a vase of water or in a box arrangement where they sit in a container of water, we may leave the flowers at the specified location. Unfortunately, we will contact you to pay for the additional delivery charges.

Do you deliver to businesses and hospitals?

Yes, we deliver flowers to businesses and hospitals. To ensure a hassle-free delivery of your flower order, please make sure the recipient will be at the place of business or hospital all day. It’s also helps to have specific delivery address details like the business name or ward and room number.
In many larger businesses and hospitals, it may be their policy for deliveries to be left with reception or at a mailroom to be passed on to the recipient. In these cases, the driver will leave as instructed and accordance with the destination addresses policies. Due to being outside our boundary of control, we are unable to accept responsibility if the gift was subsequently not passed on to the recipient by reception, the mailroom or a co-worker who accepted it on behalf of the recipient. If you would like to know if your gift was received, please give us a call and we can provide you with that information. Ph: (03) 9813 1916.

I received some flowers but I don’t know who they’re from?

Please give us a call on (03) 9813 1916 and we can let you know who the flowers are from, provided we have been given permission to do so. If the sender has asked to not give a name, we have to respect that request, due to privacy laws.

Do you deliver to outside Melbourne?

We always try to deliver flowers to places outside of Melbourne. Please give us a call on (03) 9813 1916 to discuss.

Payment

Is it safe to use my credit card online?

Yes, you can be sure your credit card details are safe when purchasing from our online store. We have Paypal, so that means your credit card is not stored.

Which payment methods do you accept?

We accept Visa, Mastercard, American Express and Paypal. We also take EFT payment, however we are unable to finalise your order until funds are deposited into the bank account. Please give us a call on (03) 9813 1916 if you have any questions.

My payment failed. What can I do?

If you are paying by credit card, please retry entering the details. Otherwise, please give us a call (03) 9813 1916 and we will complete your order over the phone.

Ordering

How do I place an order on your website?

Ordering flowers via the online store is easy. Simply choose the flowers or plants you would like to send. Then choose if you would like to add a gift card, and maybe some chocolates. Add a message you would like to have written on the gift card. Let us know that it will be ok for the gifts to be left safe if no one is home. Provide any useful information in relation to delivery to ensure your flower order is delivered successfully. For example, the recipient’s mobile phone number in case we need to contact them for hassle-free delivery. And check the box, if you would like an image of the gifts sent to you. Enter your payment details and let us do the rest! Feel free to give us a call on (03) 9813 1916 if you want to complete the order over the phone.

What happens if I need to cancel my order?

If you need to cancel your order, please give us a call on (03) 9813 1916. Usually, we can arrange a refund. You won’t be charged if the flowers have not been made and the courier has not been booked.

Can I make a change to my order?

If you need to change your order, it’s best to give us a call on (03) 9813 1916 and we will happily change and confirm any details.

Will the recipient know how much the gifts cost?

No, we do not send an invoice to the recipient.

What if I want to place an anonymous order?

Yes, it’s ok to send a message with the gifts and sign off anonymously. Just let us know when you are writing the card message. If the recipient calls to ask who the gift is from, we will not disclose who the gift is from, unless we need to comply with the relevant Australian laws.

I am having trouble completing my order, what can I do?

Just give us a call and we will sort it out – quick and easy! Phone (03) 9813 1916.

How much does delivery cost?

Delivery charges depend on the suburb the gift will be sent to. The cost is determined by the distance and time it takes. The cost of the delivery will be calculated at the time you place your order online. If you have any questions, please give us a call on (03) 9813 1916.

Do you deliver same day?

Yes, we deliver same day. Please place your order by 12 noon. If you have any specific delivery requests, please give us a call on (03) 9813 1916.

Can you do urgent deliveries?

Yes, we do urgent deliveries. Usually, if the delivery is local, we can arrange a speedy delivery service. Unfortunately, additional delivery charges may apply. Please give us a call to arrange. Ph (03) 9813 1916 and we will do our best to help.
Please visit our delivery page for more information on our delivery services.

Is in-store pick up available for orders purchased online?

Yes, you can order your flowers via our online store and select “collect from store”. You can also give us a call and pay for the flowers over the phone and collect in store. This is really useful if you don’t want to have the flowers delivered. You can phone and ask to have the flowers made, and let us know when you will be coming into the store to collect. By ordering in advance you can avoid waiting for the flowers to be made, if you are in a hurry.

Will you contact the recipient to make sure they are home to receive the flowers?

Sometimes we need to reach out to the recipient to make sure they will be at home to receive the gift. Usually, we will contact the recipient if they live in an apartment block with security entrance or a private residence with security gates/doors. We just want to make sure the delivery of your flowers goes as smoothly as possible. We try to avoid having to charge extra costs for return and/or redelivery of flowers.

Will my flowers be left if no one is home?

Yes, your flowers will be left if no one is home. When placing your order, we will ask if it’s ok to leave the flowers in a safe and cool place (in the shade), if no one is home.

Is the arrangement in the photo exactly what will be delivered?

Flowers are a product of Nature and flower availability will change as the seasons change. We choose the finest seasonal flowers to carefully handcraft your arrangement. This means that sometimes the flowers won’t look just like the image, but be sure it will have abundant beautiful blooms.

If I am ordering online, will my information be kept private?

We promise to keep your information private.

I want to deliver the flowers myself. Can I call you to arrange flowers to be ready for me to collect?

Yes, if you are going to take the flowers over, please give us a call on (03) 9813 1916 to organize the flower arrangement. Let us know what time you will be collecting and we will have them ready for you. This way you don’t have to wait for the flowers to be made.

Shopping

I can’t find a gift that I like, can you make something for me?

Yes, we can make a custom flower arrangement for you. We stock a huge range of flowers. As seasons change, so does our flower range. Please give us a call to find out what’s in store. Usually, we can make something just how you like it at a price that suits. Phone (03) 9813 1916.

Can you help me decide what to send?

Yes, we can offer you expert advice on what to send if you are undecided. We have been helping people send gifts since 1992. We love creating beautiful flowers of all types, such as bouquets, vase arrangements, box arrangements, celebration flowers, wedding flowers, birthday flowers, thinking of you flowers and graduation flowers. We have a wealth of experience. Just leave it up to us! Ph (03) 9813 1916.

Do you have gift cards, chocolates, teddy bears and alcohol to send with flowers?

Yes, we do. Check out our range of extra items. You can add them at check out.

How fresh are your flowers?

The flowers we stock and use in our arrangements are very fresh. We have been buying flowers since 1992, so our knowledge of flowers is exceptional. Flowers handpicked by our flower buyer, who has 30 years experience, so they know how to choose the best quality flowers. Our business network includes flower growers, wholesalers and plant nurseries. We take pride in our work and only want the best quality flower gifts to be sent. This means the recipient will enjoy the flowers for an extended period of time. An image of the flowers is sent to you before they are delivered. You will see that most of the flowers are in bud form. This means that the recipient will be able to watch them open. We also send care instructions with all flower gifts to ensure they are enjoyed for the longest possible time.

How long do your flowers last?

You can expect your flowers to last around 5-7 days, but usually they will last much longer.

Which are long-lasting flowers?

Some flowers last longer than others. Some actually dry quite nicely too. For flowers to last longer it’s really important to give them some loving attention. Visit our flower care guide.

How can I be sure I am getting value for money?

We are very conscious that the flowers you choose will always look great in terms of how they are gift wrapped, how they are arranged and how many flowers are in the arrangement you choose. When ordering your flowers, the description lets you know the minimum number of flower stems your arrangement will have. Our regular customers know they are getting value for money and that’s why they keep coming back! We don’t use a relay service which means all you are only paying for are the flowers and gifts, and a delivery service. We are a family-owned flower shop business and this means we can offer flower arrangements at value for money and consistency of quality.

What about substitutions?

Flowers are a product of Nature and grow according to seasons. Sometimes we will need to substitute flowers, but be sure that we will carefully select the most beautiful seasonal flowers and expertly handcraft your arrangement. You can request to have an image of the flowers sent to you before the flowers are delivered.

Can you guarantee your flower will last?

We can guarantee that your flowers will last around 5-7 days, maybe a little longer depending on the flower variety and how well the flowers are taken care of. Please visit our flower care guide to get the most out of your flowers.

Who is Camberwell Florist

Who is Camberwell Florist?

Camberwell Florist is a family business since 1992. We love flowers and are always looking for new exciting varieties the changing seasons give us. There’s always lots of different vibrant colours and textures. We work passionately and tirelessly to bring you the best quality flowers. We work in the business and we are the florists who buy the flowers and take your calls. It’s really important to us, that you get the best value for money flowers. And because we do it all, we can make sure you are getting the best quality flowers at the best prices.

Camberwell Florist is the home, heart and soul for fresh flowers.